Frequently Asked Questions

Have questions that haven’t been answered? This is the place for answers! If you still can’t find the answer to your question just email,complete the online form or give us a call.

Q. What areas do you cover?

A. We cover the North West region.

Q. How do I book a cleaning service?

A. Simply give us a call, drop us an email or complete the on line form and we will be happy to discuss your requirements and offer you a free in house estimate

Q. What kind of service do you provide?

A. We specialise in regular domestic cleaning and one-off cleans.

Q. How much will it cost?

A. Every home is different, we tailor the price to meet your home and your cleaning requirements, thereby keeping the price affordable to you. When offering you a price, we take into account your requirements, the size of your home, location, pets and frequency of clean

Q. How do you vet your cleaners?

A. All our cleaners are fully vetted and reference checked. We also vet all of our cleaners in their own homes where they are required to provide us with the following documents:

a) Proof of ID and eligibility to work in the UK
b) Proof of home address
c) Two references/ carefully checked

Q. Do you have insurance?

A. Yes, we have employers liability and full public liability insurance which covers our clients homes against accidental damage up to the value of £2 million.

Q. Can I specify the day the cleaner comes?

A. You can choose the day for the service required and we will do our best to allocate you a suitable cleaner.

Q. Will I have the same cleaner every week?

A. Yes, we make every effort to ensure you have the same cleaner every week. In the event of the cleaner being on holiday or unwell, we guarantee to find you a suitable alternative.

Q. What is the minimum hours per cleaning visit?

A. We require a minimum of 2 hours per cleaning visit.

Q. What tasks will the cleaner normally carry out?

A. Your cleaner will do all the usual hoovering, dusting and polishing and will clean the bathrooms and kitchen and most other general household cleaning within your home at your request. By having your own dedicated cleaner you will be able to specify which jobs are done on a weekly basis and which jobs are done on a rotational basis. This way you will receive a service that is tailored to your specific needs.